Allison Petriella
Patient Care Coordinator at Steven Camp, MD Plastic Surgery and Aesthetics
Alli is a results-driven sales professional and consultant with 12+ years of experience helping healthcare and aesthetics practices grow through technology, strategy, and process optimization. She specializes in guiding practices to overcome operational challenges and maximize growth by leveraging cutting-edge software solutions and streamlining patient care. Alli recently moved back inside of the practice as a Patient Care Coordinator to partner with patients on their surgical journey and restructure the patient intake process.
Jan. 27, 2026
She Got Laid Off, Then Landed 7 Job Offers in 1 Month…
…and then chose the wrong one. Alli’s with the wild story of losing her job to layoffs, picking herself up off the ground quickly, then crushing her job search so hard she had the unique challenge of choosing between seven of...
Dec. 16, 2025
The Patient Journey Starts in This Unexpected Place
Picking up the phone to talk about surgery is no small feat. It’s a leap of courage. For patients, that first call often comes after months or even years of self-doubt, research, and “maybe someday.” For providers, it’s a rem...
Nov. 25, 2025
How to Survive (and Thrive) When Your Leader’s in a Mood
A leader’s mood sets the tone for the whole team, and if they’re having an off day, you’ll feel it. But always remember that it’s not about you. Andrea and Alli break down how to navigate those tricky moments with grace, posi...
Oct. 28, 2025
The Subtle Art of Not Losing Your Cool (Even When Patients Do)
You can usually tell within the first few minutes of a call when a patient might be a challenge. It’s not always attitude. Sometimes it’s nerves, expectations, or a few too many Google searches. Either way, how you handle tho...
Oct. 14, 2025
Dealing With Difficult Coworkers
In fast-paced aesthetic practices full of women, it’s normal for there to be some friction. But when team dynamics get tense, it’s up to leadership to set the tone. From coworkers with tough communication styles to those who ...
Sept. 16, 2025
The 1 Simple Policy That Will Instantly Improve Your Cancellation Rate
Not having a clear financial policy is asking for trouble. To help protect your schedule and convert more patients, Andrea Watkins and Alli Petriella share exactly what to include in your financial policy, where to introduce ...
Sept. 2, 2025
Help! My Front Desk Talks Too Much
A practice manager writes in to ask Andrea and Alli for help with her front desk who is wonderful with patients but struggles to keep calls brief, resulting in lost opportunities in the form of missed calls and lowered produc...
Aug. 5, 2025
The Secret to High-Converting Non-Surgical Calls
Scheduling non-surgical appointments isn’t just about filling a spot on the calendar. It’s an opportunity to start a relationship. Every first impression turns into trust. That means asking the right questions to understand w...
July 8, 2025
Responding to “How Much Does It Cost?” Like a Boss
Prospective patients often come in with more questions than answers. They’re unsure about procedures, anxious about costs, and looking for someone who truly listens. That’s where empathy goes a long way. People are more price...
June 17, 2025
The Front Desk’s One and Only Job
In an aesthetic practice, handling front desk calls is an art. The connection you make in the first few seconds matters, and it starts with a warm, genuine greeting. It’s not just about being friendly; it’s about making the c...
May 27, 2025
Clarity is Kindness: Mastering the Mindset of the Patient Care Coordinator
Patient care coordinators aren’t just salespeople. They’re listeners first, educators second, and the trusted guides patients rely on to make confident decisions. But stepping into this role, especially if you’re being promot...
May 13, 2025
Fake it Till You Make It? Mastering the Mindset of the Front Desk
The front desk does more than answer the phone. It's the first impression, the emotional thermostat of the clinic, and a powerful (and often overlooked) engine behind smooth, profitable operations. Andrea Watkins and Alli Pet...