Get To Know Us Episodes

As the Senior Director of Customer Experience at PatientFi, Blake Lucas thrives on solving problems, calming chaos, and turning challenges into wins. Leading the team that supports practices and their patients, Blake’s career in customer service shapes his approach to every situation, helping busy staff get their jobs done and ensuring patients feel confident and cared for throughout the aesthetic journey. Links Learn more about PatientFi Connect with Blake on LinkedIn SHE DID WHAT? Got a wi...

It could get weird if PatientFi had a podcast without introducing our CEO and co-founder Todd Watts. So here he is! After seeing how unnecessarily difficult financing plans were for staff and patients alike, Todd created PatientFi to make the cosmetic financing experience easier and help more people reach their goals. That’s also why this podcast exists: to share the tools and strategies that make life easier for you and your patients. About Todd Watts Todd Watts, CEO and Co-Founder of Patien...

Andrea Watkins loves fast-tracking practices to success — teaching what works, sharing the best tools, and helping people thrive in their roles. Hear how she made the leap from leading a successful plastic surgery practice to now coaching teams across the nation through the LeadLoop platform as the VP of Practice Growth at Studio III Marketing. Links Learn more about LeadLoop and Studio III Marketing Connect with Andrea on LinkedIn SHE DID WHAT? Got a wild customer service story or a sticky p...